If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.
Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request and all earrings.
To return an item to us, please follow the below steps:
Securely package your item/s in it's original box.
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- Please return the item to Jayne Turnbull via a secure, trackable service.
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- Clearly address the package to:
- Jayne Turnbull
- 15 Montfort Rise
- Redhill
- RH1 5DU
Jayne Turnbull does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
International Returns
When returning an item from overseas, please still make sure to follow the above steps.
Jayne Turnbull does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Jayne Turnbull
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item. Alternatively you can contact Jayne Turnbull for further assistance on 07818224335.
Exchanges
Unfortunately we are unable to offer an exchange of your order. However you can return an unwanted item to us for a full refund and place a new order for an alternative item.
Please Note
Returns received outside of the above stated timelines are accepted at the discretion of Jayne Turnbull
Refunds will be issued within 14 days of Jayne Turnbull receiving your return.
All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.
Unwanted gifts and goods returned without a receipt may be exchanged for a credit note.
Please refer to our standard refund policy for items that are exempt from refund.
Returning Faulty Goods
In the rare event that goods are delivered faulty or damaged please contact Jayne Turnbull on 07818224335 or email her so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and us immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Jayne Turnbull, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repair service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Gift Returns
If you have received an item as a gift and don't have a receipt, we will happily provide a credit note for the current item price. This can be used on our website against the purchase of a different item with the same or greater value.
Please note that the above terms still apply to all gift returns.
