FAQ

Product Information​

 

Each piece of jewellery is handcrafted from the design process through to the making and polishing of each piece.  The nature of silver will tarnish when exposed to daylight, To keep your piece as fresh as the day you received it rub gently with a silver polishing cloth.

 

Payment and Shipping

UK Delivery

We offer free delivery on all orders.  We use Royal Mail Signed for 1st Class Delivery, a secure service which requires a signature upon receipt.

* Please note that delivery times are dependant on the stock availability of your item.  Once your order has been dispatched, you will receive a confirmation email with tracking details. Your order will then arrive the following working day.*

Secure Ordering & Payment Options

 

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​Returns & Refunds

 

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.


Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request and all earrings.

To return an item to us, please follow the below steps:

Securely package your item/s in its original box.

    • Please return the item to Jayne Turnbull via a secure, trackable service.

 

    • Clearly address the package to:

    • Jayne Turnbull

    • 15 Montfort Rise

    • Redhill

    • RH1 5DU

Jayne Turnbull does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

 

Privacy Policy

 

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